Terms & Conditions

Placeholder text — to be reviewed and confirmed by Drain Emergency Cleaning East Sussex Ltd before publishing.

1. Introduction. These terms govern your use of this website, operated by Drain Emergency Cleaning East Sussex Ltd of Crowborough, East Sussex, and your booking of any services with us. By using this website or booking a service with us, you accept these terms in full. If you do not agree with any part of these terms, please do not use this website or our services.

2. Our Services. We provide emergency drainage, drain unblocking, drain cleaning, drain jetting, CCTV drain surveys, drain repairs and ongoing maintenance for domestic and commercial customers across Crowborough, Wealden and East Sussex and the surrounding areas we serve. Because our work is often emergency in nature, any quotes, attendance times or arrival windows given are provided in good faith and may vary depending on the circumstances of the job, traffic, weather and the availability of parts or equipment.

3. Bookings & Call-Outs. Enquiries submitted by phone or through the contact form on this website are handled by our team as promptly as possible. Call-out charges and job pricing are confirmed directly with you before any work begins, so that you know what to expect ahead of our attendance. No work will be carried out beyond what has been agreed without your consent.

4. Website Use. This website must be used for lawful purposes only. The information provided on this site is for general guidance and does not replace a site-specific assessment carried out by one of our engineers. You should not rely solely on website content when making decisions about drainage issues at your property.

5. Liability. We carry out all work to a reasonable professional standard. Our liability to you is limited to the extent permitted by law. Nothing on this website should be taken as a guarantee of outcome, and we make no claims regarding accreditations, awards or certifications beyond what is genuinely held and stated to you directly.

6. Changes to These Terms. We may update these terms from time to time to reflect changes in our services or legal requirements. The current version of these terms will always be available on this page, so please check back periodically.

7. Contact Us. If you have any questions about these terms, please get in touch via our contact page and a member of our team will be happy to help.